Accura Gold Minerals Testing Labs Private Limited (“Accura Gold”, “we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, use our testing services, or communicate with us.

1. Information We Collect

• Contact details — your name, phone number, email address, and postal address when you register, request a report, or contact us.
• Order & sample information — details of samples submitted for testing, report numbers, and related transaction records.
• Communication data — messages you send us via our contact form, email, phone, or WhatsApp.
• Technical data — basic usage information such as browser type and pages visited, used only to improve our website.

2. How We Use Your Information

• To carry out mineral testing services and deliver your test reports.
• To send service notifications — such as report-ready alerts — via SMS, email, or WhatsApp, only where you have opted in.
• To respond to your enquiries and provide customer support.
• To maintain business records as required by applicable law.
• To improve our website and services.

3. WhatsApp & SMS Notifications

When you provide your phone number and consent at the time of sample submission or billing, we may send you transactional messages (for example, your test report number or report-ready notification) on WhatsApp or SMS. These are utility messages only — we do not send promotional messages without your separate, explicit consent. You may withdraw your consent at any time by contacting us.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We share it only with:

• Service providers that help us operate (e.g., messaging platforms such as Meta’s WhatsApp Business API for notifications), strictly for the purposes described above.
• Legal authorities, where disclosure is required by law, regulation, or valid legal process.

5. Data Security

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction. Access to personal data is limited to authorised personnel who need it to perform their duties.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Test reports and related records may be retained as required by applicable laboratory and business regulations.

7. Your Rights

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal retention requirements.
• Withdraw consent for WhatsApp/SMS notifications at any time.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use basic cookies that are necessary for the site to function (for example, keeping you logged in to the client portal). We do not use cookies for advertising.

9. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at: